We take your privacy seriously - here's how we handle your info
Look, we get it - privacy policies can be a real snooze-fest. But honestly, we're kinda proud of how we handle your personal information here at Halcyon Valorium.
This policy spells out what info we collect when you stay with us, book a spa treatment, or just browse our website. We're committed to protecting your data in line with Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act). Think of this as our promise to you about how we'll treat your information with the same care we put into fluffing your pillows.
When you're booking a room or signing up for our wellness programs, we'll ask for stuff like:
Our website picks up on some technical stuff without you having to do anything:
Yeah, we've got cameras in public areas for everyone's safety. These recordings are kept for 30 days then deleted unless there's a security incident.
We're not gonna sell your email to some random marketing company - that's not our style. Here's what we actually do with your info:
Processing your reservations, checking you in, making sure your room's ready, and handling payments
Sending booking confirmations, answering your questions, and occasionally sharing special offers (you can opt out)
Remembering your preferences so next time you don't have to tell us you want extra towels
Analyzing trends to make our services better - like figuring out which spa treatments are most popular
Meeting tax requirements, responding to legal requests, and keeping everyone safe
Managing rewards and perks for our returning guests
We keep your info pretty close to the chest, but there are a few situations where we might share it:
We work with trusted third parties who help us run the hotel - payment processors, booking platforms, email services, that sort of thing. They only get access to what they need to do their job, and they're contractually obligated to keep it confidential.
Sometimes we'll partner with local tour operators or event planners if you've requested those services through our concierge. We'll always let you know first.
If the law requires it or if we receive a valid court order, we'll have to hand over information. We'll resist overly broad requests though.
In the unlikely event we sell the hotel or merge with another company, your information would be part of that transfer. But the new owners would still have to honor this privacy policy.
Yep, we use cookies - but not the chocolate chip kind (though we've got those at our restaurant!). Here's the deal with digital cookies:
These are necessary for the website to work properly. They help with stuff like keeping you logged in and remembering what's in your cart during booking. Can't really turn these off without breaking things.
These help us understand how people use our site - which pages are popular, where folks get stuck, that kind of thing. It's all anonymous data that helps us make the site better.
These remember your choices and preferences - like language settings or whether you've already seen our welcome message.
We use these to show you relevant ads and measure campaign effectiveness. You can opt out of these through your browser settings or our cookie banner.
Most browsers let you control cookies through their settings. You can usually:
We take security pretty seriously around here. Your information is protected with multiple layers of defense:
All data transmission uses SSL/TLS encryption. Your payment info is encrypted at rest too.
Only authorized staff can access guest data, and it's logged every time they do.
Our systems are protected by enterprise-grade firewalls and monitored 24/7 for suspicious activity.
Data is backed up regularly to secure, off-site locations in case of emergencies.
Real talk: No system is 100% hack-proof. We do our absolute best, but if there's ever a breach affecting your info, we'll let you know ASAP and help you through it.
Under Canadian privacy law, you've got some solid rights when it comes to your personal information. Here's what you can do:
You can ask to see what information we have about you. We'll get it to you within 30 days.
If something's wrong or outdated, let us know and we'll fix it.
Want us to delete your data? We'll do it, unless we need to keep it for legal or accounting reasons.
Don't want marketing emails? No problem - just click unsubscribe or tell us directly.
You can request a copy of your data in a format you can use elsewhere.
If you think we've mishandled your data, you can file a complaint with the Privacy Commissioner of Canada.
Just shoot us an email at reservations@halcyonvalorium.info with "Privacy Request" in the subject line, or call us at (604) 555-8421. We'll verify your identity (gotta make sure we're talking to the right person) and handle it from there.
We love hosting families, but our services aren't directly marketed to kids under 13. If you're booking for your family, the reservation should be in an adult's name.
We don't knowingly collect personal information from children under 13 without parental consent. If we discover we've accidentally collected such information, we'll delete it immediately.
Parents or guardians - if you believe your child has provided us with personal information, please reach out so we can address it right away.
We're based in Canada, and that's where we store most of your data. However, some of our service providers might be located in other countries - primarily the United States.
When we transfer data internationally, we make sure there are adequate protections in place through:
By using our services, you're acknowledging that your information might be processed outside Canada, but always with appropriate safeguards.